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Privacy Policy

Version of 30 October 2026 · Версия на русском

1. Who we are

The Levroc service (https://levroc.com) is provided by Individual Entrepreneur Akmatov Adilet Ulukbekovich (ИП Акматов Адилет Улукбекович), Bishkek, Kyrgyz Republic (“we”, “us”). This policy follows the laws of the Kyrgyz Republic on personal information and the Meta Platform Terms.

2. What Levroc does

Levroc is a SaaS platform for retail shops: CRM, point of sale, inventory, orders and an AI sales assistant. A shop (our customer) connects its own Instagram professional account and WhatsApp Business number to Levroc so that messages from its customers arrive in one inbox and can be answered by the shop’s AI assistant or staff.

3. Data we process

  • Our business customers: name, email, phone, company details and billing information.
  • Shop catalogue: products, prices, stock and the shop’s rules (delivery, payment, returns).
  • Messages to the shop: when a person writes to a shop on Instagram, WhatsApp, Telegram or the shop’s website chat, we process the message text, attachments, the sender’s name or username, platform user ID or WhatsApp phone number, and any contact details or address the person gives to place an order.
  • Instagram comments left on the shop’s own posts, so the shop can answer questions about products.
  • Technical data: IP address, browser type and request times, for security and operation of the service.

4. Data from Meta platforms (Instagram and WhatsApp)

Channels are connected only through Meta’s official login (Instagram Login, Facebook Login for Business / WhatsApp Embedded Signup) with the consent of the account owner. We never ask for or store Instagram or Facebook passwords. With the permissions the shop grants, we:

  • read the connected business account’s ID, username and name to show which account is connected;
  • receive Direct messages, WhatsApp messages and comments on the shop’s own posts through webhooks;
  • send replies on behalf of the shop, written by the shop’s AI assistant or staff, within the messaging windows set by Meta;
  • create one WhatsApp message template to notify a customer about the status of an order they placed.

Data received from Meta is used only to provide the service to the shop that connected the account. We do not sell it, use it for advertising, build profiles, or share it with other shops. Access tokens are stored encrypted.

5. Why we use data

  • to answer customers on behalf of the shop and pass orders and questions to the shop’s staff;
  • to show the shop its conversation history and orders in the Levroc dashboard;
  • to operate, secure and improve the service;
  • to perform our contract with the shop and comply with the law.

6. Who we share data with

Only with providers the service cannot work without: our hosting provider, the messaging platforms (to deliver replies) and providers of AI models (to compose a reply — they may not use the data for their own purposes). Also when required by law.

7. Storage and security

Data is stored on protected servers with restricted access; access tokens are encrypted. Conversation history is kept while the shop uses Levroc and is deleted within 30 days after the shop stops using the service, unless the law requires otherwise.

8. Your rights and data deletion

You can ask what data we hold about you, correct it, delete it or withdraw consent. How to request deletion is described on the Data Deletion page. You can also write to hello@levroc.com — we reply within 10 business days. A person who messaged a shop may also contact that shop directly.

9. Changes

We may update this policy. The current version is always published on this page.

10. Contact

Individual Entrepreneur Akmatov Adilet Ulukbekovich · Bishkek, Kyrgyz Republic · hello@levroc.com